• Provided technical expertise to Sun’s channel partners.

• Presented training and other materials internally and externally.

• Provided technical support for a wide-range of messaging products including a PC-LAN based Windows/DOS E-mail package, a Group Scheduling calendar package, and collaboration forum package to customers from end-users to system administrators to consultants.

• Chosen by previous Employee Excellence Award recipients to recieve an Employee Excellence Award at the 1995 Company Meeting, for contributions to Banyan and their cutomers far above expected job performance.

• Provided technical support for a PC-LAN based Windows/DOS E-mail package to customers from end-users to system administrators to consultants.

• Designed and implemented a system of networked personal computers which increased computer access by 500% and capacity and capability by 300%.

• Established a fiber optic connection between 2 buildings which resulted in a 50% reduction in software expenditures and a 50% increase in computer resource availability.

• Effectively responded to a virus infection and implemented protective measures using anti-virus software.

• Organized, installed and maintained a network of DEC MicroVAX and IBM-compatible PCs which resulted in a reduction of computer resource expenditures.

• Analyzed and redesigned firmware duplication process resulting in improved efficiency of 600%.

• Wrote and implemented test procedures for proprietary microprocessor-based equipment which reduced total test time by 20%.

• Designed and supervised construction of several in-house test units.

• Supervised completion of advanced test unit design, documentation, testing and assembly.